In Odisha, HSTP with support from Tata Trusts, is providing technical support to the state government for implementation of the state health insurance scheme - Biju Swasthya Kalyan Yojana (BSKY). HSTP works closely with the implementation agency - State Health Assurance Society (SHAS) building capacities of the personnel, improving business & clinical processes, targeting better stakeholder engagement and beneficiary experience that contributes to better financial risk protection and good health outcomes.

This workshop aims to strengthen BSKY grievance redressal processes as part of HSTP’s program for enhancing the capacities of practitioners and functionaries at the state-level health programs. State Health Assurance Society (SHAS) has transitioned to implementing BSKY directly without the support of third-party administrators. This workshop provided an opportunity to provide re-orientation training to the scheme functionaries, especially the district coordinators who play a key role in this transition, and to build their skills to address the queries/grievances of the beneficiaries.

The training was provided in collaboration with National Health Authority (NHA), State Health Assurance Society Odisha (SHAS), Suvarna Arogya Suraksha Trust (SAST) & Indian Institute of Public Health Bhubaneswar (IIPHB). The workshop provided a learning opportunity to about 22 District Coordinators of Biju Swasthya Kalyan Yojana working in the state to implement the program.

This workshop report titled ‘Strengthening BSKY Operations: Grievance Redressal’ presents the summary of the proceedings of this training.